Shipping and Handling Policy and Procedure

For a limited time we are offering members free ground shipping within continental U.S.A. on orders of $250 or more. For orders to Alaska and Hawaii, please call for a shipping quote. For orders under $250 standard UPS, FedEx or USPS rates apply.

Click this to see our Return Policy and Procedure

At allersphere®, our goal is to make sure you are happy, we do this by distributing goods from manufacturers who stand behind the quality of their products. All of our products have been evaluated by our staff and we have selected only those which meet our high standards. If you are not satisfied with your purchase from allersphere let us know and we will make it right. If you decide that you do not want the merchandise, return it in new condition, with the original packaging and receipt within 30 days of purchase for an exchange or refund of your purchase price less shipping charges. Some items are non-refundable, see details in the return policy below.

We normally use UPS, FedX and the USPS for shipping. To arrange for a return simply call our customer service representative at 1-310-558-4326 or toll free at 1-800-xsneeze (1-800-976-3393) Monday- Friday 9 am-5pm PST. We will give you instructions on how to return your merchandise. Usually we will have you send returns to allersphere® at 10880 Oregon Ave., Culver City, California 90232. Occasionally, we will have you ship items directly to the manufacturer. Unfortunately, special orders are non-refundable (pet beds and custom order items) All bedding such as encasings, comforters, feather and fiber beds, mattress pads and pillows must be in unopened original packaging.

Upon receipt of your purchase please check the box to make sure your purchase has not been damaged. We try to make sure that your purchase arrives safely but sometimes damage does happen in transit. If the box is damaged, inspect the contents and immediately report the damage to the shipper and allersphere®. Retain the original carton, its contents and all packing materials until advised otherwise by the shipper.

Return Policy and Procedure

At allersphere®, our goal is to make sure you are happy, we do this by distributing goods from manufacturers who stand behind the quality of their products. All of our products have been evaluated by our staff and we have selected only those which meet our high standards. If you are not satisfied with your purchase from allersphere let us know and we will make it right. If you decide that you do not want the merchandise, return it in new condition, with the original packaging and receipt within 30 days of purchase for an exchange or refund of your purchase price less shipping charges. Some items are non-refundable, see details in the return policy below.
We normally use UPS, FedX and the USPS for shipping. To arrange for a return simply call our customer service representative at 1-310-558-4326 or toll free at 1-800-xsneeze (1-800-976-3393) Monday- Friday 9 am-5pm PST. We will give you instructions on how to return your merchandise. Usually we will have you send returns to allersphere® at 10880 Oregon Ave., Culver City, California 90232. Occasionally, we will have you ship items directly to the manufacturer. Unfortunately, special orders are non-refundable (pet beds and custom order items) All bedding such as encasings, comforters, feather and fiber beds, mattress pads and pillows must be in unopened original packaging.

Upon receipt of your purchase please check the box to make sure your purchase has not been damaged. We try to make sure that your purchase arrives safely but sometimes damage does happen in transit. If the box is damaged, inspect the contents and immediately report the damage to the shipper and allersphere®. Retain the original carton, its contents and all packing materials until advised otherwise by the shipper.